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Careers

ICND has been in business since 1999 and has been growing ever since. Located in Ocean Isle Beach, North Carolina, we are an easy commute from both Wilmington, NC and Myrtle Beach, SC. Send us your resume to jobs@icoastalnet.com if you are interested in any of the below positions. Don't see your ideal position below? That's okay, send us your resume anyway. We will keep it on file and hopefully be hiring in the near future. Join a team that's going places!

Would you love to live at the beach year round? Do you take pride in your work and want to be on a team of hard working creatives? If so, InterCoastal Net Designs is the company for you!

InterCoastal Net Designs is a leader in the booming vacation rental industry and provides a fun, fast paced, innovative working environment.

ACCOUNT EXECUTIVE - SALES - WEST COAST

Are you an experienced sales executive?  

Are you able to maintain goals and manage accounts with ease?
Would you like to work remote?
Well, if you answered yes to the above than InterCoastal Net Designs is looking for YOU to be a part of our fast growing team.

InterCoastal Net Designs (ICND) works with clients across most industries but is concentrated in the vacation rental and real estate industries. We are looking for the right Account Executive to join our sales force and help us continue to grow our already fast growing business and to also maintain current accounts.

Job Description:

The ICND Account Executive is a sales and account management position responsible for maintaining a portfolio of ICND clients as well as bringing in new clients for ICND through prospecting leads, follow-up, determination, and marketing knowledge as well as maintaining a current portfolio of clients.

Key Job Tasks of Account Executive:

  • Ability to learn ICND products and ability to demo to clients and price accordingly.
  • Must be able to call, email, and set up meetings with warm, hot, and cold leads, find out what they are looking for, write a detailed proposal with the scope of the project, and close deals.
  • Provide excellent customer service to a given portfolio of clients through communication of services, educating on new services, and meeting the needs of their ever changing markets.
  • Actively seek to increase the services offered to your portfolio of clients and increase the income generated in conjunction with cross-sell and up-sells.
  • Establish and maintain strong client relationships through regular close contact which will include regular face to face meetings, telephone, and email communication.
  • Ensure that all processes and company procedures are met, quality standards are met, and projects are completed within budget and profitable.
  • Attend tradeshows to make industry connections, client relations, and produce sales.

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Qualifications:

  • Proven Sales experience of at least 2 years.
  • A BS in Management and or Marketing is a plus.
  • Knowledge of web development and online marketing in the vacation rental and or real estate industry.
  • Proven Account Management skills required in order to create, maintain, and enhance customer relationships as well as sales experience.
  • Good working knowledge of the internet, Microsoft Suite programs, and CRM systems.
  • Ability to quickly understand ICND and our products and services we offer.
  • Must have the initiative to complete projects on time and work as part of a team
  • Ability to create and maintain organized documentation of communication with the provided CRM.
  • Salary = Base + Commission

FRONT END WEB DEVELOPER

Are you a CSS and JavaScript Guru that would love to live at the beach year round?

If so then InterCoastal Net Designs (ICND) has the position for you!

Currently we are seeking a full time front end web developer specializing in HTML, CSS, jQuery and responsive website development.

ICND is an area leader in web development and online marketing. We are now looking to add to our talented team of programmers and this is the perfect opportunity for you to get in the door with this continuously growing company. If you are a team player with experience in programming and website development then YOU are who we are looking for. 

Duties include: Programming websites using languages such as HTML, CSS, and JavaScript/jQuery, multi-tasking day to day quick edits to application development, browser testing, and accessibility testing.

Basic Qualifications: A minimum of a year of programming experience is preferred and more will be rewarded. Experience with Photoshop, JavaScript and JQuery, Bootstrap and responsive design/development is a huge plus.


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Qualifications:

  • Interpreting graphic visual or interaction designs in HTML, CSS and Javascript.
  • Creating visually appealing web pages or interfaces.
  • Creating, editing or modifying templates for a CMS or web development framework.
  • Programming interaction with JavaScript and/or a library such as jQuery, YUI or Prototype.
  • Experience with or ability to learn Bootstrap.
  • Testing cross-browser, cross-platform, and/or cross-device compatibility for inconsistencies.
  • Conducting observational user testing, or reviewing designs against usability heuristics.
  • Testing for compliance to specified standards such as accessibility standards in the clients region or domain

JUNIOR PROGRAMMER

Do you have the desire to become a web programming expert?

Would you love to live at the beach year round?

InterCoastal Net Designs (ICND) has the position for you!

We are currently seeking a full time junior programmer with some experience.

ICND is an area leader in web development and online marketing. We are now looking to add to our talented team of ColdFusion programmers and this is the perfect opportunity for you to get in the door with this always growing company. If you are a team player with a proven ability to learn we have the perfect opportunity for you.

This job is fast paced and requires multitasking, priority management, and for you to be a self starter!

Our team of programmers build dynamic websites and web applications.

Right now we're looking for strong candidates to help handle support tickets and tackle projects in order to meet deadlines.

Duties include: Assisting programming websites and web application in ColdFusion, API integration, working with MYSQL databases and multi-tasking day to day quick edits.


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Qualifications:

  • Must be able to complete basic programming tasks with the ability to learn. Have knowledge of PHP, HTML and CSS. Javascript/JQuery knowledge is a plus. Must have strong problem solving skills and outstanding initiative.
  • Basic programming skills
  • Experience with MySQL.
  • Experience with HTML and CSS
  • Experience with Javascript & JQuery is a plus
  • Desire to come in and get work completed efficiently and on time!
  • A creative, open-minded, solutions-oriented approach to problem solving
  • Ability to be flexible and highly adaptive in a fast-paced, entrepreneurial environment
  • Ability to multi-task and process information efficiently
  • Solid track record of successfully delivering complex projects from start to completion
  • Assertive and proactive self-starter with strong interpersonal skills
  • A strong team player

TELECOMMUTING WILL NOT BE CONSIDERED

KEY ACCOUNT MANAGER

Key Account Manager Job Description: 

ICND, an award-winning web development and digital marketing company, is looking for a skilled Key Account Manager to oversee the relationships of the company’s most important clients. You will be responsible for maintaining a portfolio of key customers by comprehending their requirements and fulfilling their hourly retainer requirements on a monthly  basis.

The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

The goal is to contribute in sustaining and growing our business by securing relationships with the clients to achieve long-term success.


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Qualifications:

Responsibilities:

  • Develop trust relationships with a portfolio of major clients
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Ensure the retainer hours are completed on a monthly basis and overages are billed as needed
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Play an integral part in generating new projects that will help them enhance their websites and/or business solutions that will turn into long-lasting relationships
  • Prepare monthly reports of progress done within the month and forecasts to internal teams
  • Other duties as needed

Requirements:

  • Proven experience as key account manager and handling support
  • Experience in sales and providing solutions based on customer needs
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent organizational skills
  • Ability in problem-solving, trouble shooting, and work proofing
  • BS/BA in business administration, sales or relevant field is preferred

PROGRAMMER/WEB DEVELOPER

Do you love programming and web development?  Would you love to live at the beach year round?  If you answered yes, then InterCoastal Net Designs

We are currently seeking a full time in house web developer/programmer. ICND is an area leader in web development and online marketing. We area now looking to add to our talented team of programmers and this is the perfect opportunity for you to get in the door with this always growing company. If you are a team player with experience in programming and website development than YOU are who we are seeking.

This job is high paced and requires being able to multi-task, set priorities and manager your own work. Our programming team builds websites, applications, CMS and work with databases. They also handle support tickets and help the team move through projects in order to meet deadlines.

Duties include: Programming websites, integrating with other sites and API's, building applications, working with MYSQL databases, multi-tasking day to day quick edits to application development and deployment of pre-written modules from our Code Library.


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Qualifications:

  • A minimum of one year proficient programming experience. Those with more programming experience will be compensated accordingly. Experience with Photoshop, JavaScript and JQuery is a huge plus although candidates will be considered if they have experience in other languages with a dedication to learning and can hit the ground running!
  • Experience with JavaScript & JQuery is a plus
  • A candidate with a creative, open-minded, solution-oriented approach to problem solving.
  • Ability to be flexible and highly adaptive in a fast paced, entrepreneurial environment
  • Ability to process information and multi-task efficiently
  • Solid track record of successfully delivering complex projects from start to completion
  • Assertive and proactive self-started with strong interpersonal skills
  • Ability to communicate clearly, delegate projects and manage multiple projects at once
  • The desire to come in and get work completed efficiently and on time!!

PROJECT/ACCOUNT COORDINATOR

InterCoastal Net Designs (ICND) is an area leader in web development and online marketing. We are now looking to add to our project success team. We are looking for a motivated and organized individual that can think creatively, organize projects, communicate with clients, and push projects into production.

This person supports sales and project management with client communication, assisting in the process of kick-off meetings, client reviews, change requests, and technical details of production.

Job Requirements: Project Management Skills, Account Management Skills, Organizational Skills, Data Entry Skills, Reporting Skills, Administrative Writing Skills, Understanding the Customer, Customer Focus, Communication, Self-Development, Attention to Detail, Professionalism, Microsoft Office Skills, Teamwork
Full time in office position. Some travel may be required. 

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Qualifications:

  • Maintains client relationships, written and verbal communication required.
  • Work with project managers, facilitate in requirements and content gathering.
  • Train clients on the use of systems upon completion of projects.
  • Accomplishes department and organization goals by completing related tasks as needed.

SEO SPECIALIST

ICND SEO Specialist will be required to manage and deliver highly successful SEO campaigns for our clients and responsible for adhering to industry SEO best practices. Additional on and off page optimization responsibilities include (but not limited to):

  • Title and meta tag copy
  • Indexing
  • Link building
  • Online PR
  • Ability to work within various html editors
  • Ability to work with dynamic code
  • PPC Campaign management
  • Social Media Campaign management

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Qualifications:

  • Able to demonstrate a moderate level of SEO skills both on and off page with experience
  • Able to create a successful link building strategy
  • Must be able to examine and interpret web analytics
  • Must be passionate about research and staying abreast of industry best practices and be determined in a fast paced, challenging environment.
  • Writing skills is a plus.
  • Create, Manage, and Improve PPC Campaigns

Support Manager

The ICND Support Manager is responsible for providing support through exceptional customer service to our current client base by communicating with the client and ICND team of support related issues in order to meet or exceed client expectations of their website, email, and hosting matters.


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Qualifications:

Key Job Tasks of Support Manager:

  • Provide excellent customer service to company clients by being responsible for all client communications, error resolution, and compliance on client deliverables.
  • Communication with clients and team by means of taking phone calls, answering emails in a timely manner.
  • Be able to record and document client support issues in a ticket and send to your support team to review. 
  • Responsible for organizing support tasks and prioritizing with the development team.
  • Responsible for escalating tasks that are above support to the Account Management team for timely resolution.
  • Actively seek to ensure that all customer issues are resolved in a timely manner.
  • Be receptive and quick to respond to client needs and requests with documented communication and follow-up.
  • Respond to the requests of the President, Directors, Account Executives, Project Managers, Online Marketing, and Production (Programming & Design) in an efficient and timely manner.
  • Create and maintain organized documentation of communication with the provided ICND processes.
  • Ensure that all processes and company procedures are met, quality standards are met, and issues are completed in a timely manner.
  • Some administrative duties required.
  • Other duties and requirements as needed.

 

Job Specifications

 

·         Proven Support Service experience of at least 2 years

·         Proven Customer Service skills required in order to create, maintain, and enhance customer relationships.

·         Good working knowledge of the internet and Microsoft Suite programs

·         Experience with a CRM and or Support Ticket System

·         A working knowledge of websites from the front end and administrative end.

·         Ability to quickly understand the client, their products and services, their market & industry.

 

·         Must be able to work in a team atmosphere.