From the Captain's Chair
ICND has emerged in 2006 with a new team of professionals to serve you.
Holly Long has joined ICND's team as Project Manager. She will be coordinating and streamlining all projects to ensure accuracy and excellence in design of all sites. She will also be assisting in new sales and marketing of our growing company. Expect to hear from Holly soon! Holly said she "looks forward to meeting all of ICND's clients and working with them through the phases of each project".
We are pleased to have Jason Johnson join our team. He has joined our Search Engine Optimization (SEO) division, focusing on SEO client's placement among all search engines. He is working diligently to ensure your website is getting the attention it deserves! Secondly, Jason has excellent knowledge of computers and computer repair. He is available to assist with any concerns or issues you may have with your computers, the hardware or office networks.
As our SEO client portfolio continues to grow, we are thrilled to announce Adam Hankey as our SEO Director. Adam oversees all of our Search Engine Optimization efforts. Adam brings an innate passion for SEO and Internet Marketing. He is also versatile with a working knowledge of Coldfusion and HTML programming, as well as graphic layout and design.
Randy Johnson has been a dedicated team member since May of 2005. He continues to perform Cold Fusion programming for all of our clients. He is also maintaining the performance of all databases attached to your websites.
We are continually committed to providing you with outstanding customer service. As your needs arise, please use our online trouble ticket system or email to support@icoastalnet.com. We look forward to hearing from you!
-Brandon Sauls
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The ICND Help Desk System -What is it? Why should you use it?
URL: http://www.icoastalnet.com/support.cfm
The ICND Help Desk System is a form you fill out on the ICND website. You enter in all your information into the form and click Submit Request. The information is submitted to our help desk system and gives you a reference number for you to refer to when you call in or email us. To utilize the help desk system, you can send an email to support@icoastalnet.com or you can go to http://www.icoastalnet.com and click the support link at the top of the page. Five to ten minutes after you submit your request you will receive your reference number.
When you submit a request through the help desk system:
Your request is stored in our help desk system for the ICND team member to refer to when they are working on your request.
It allows you to submit all relevant information regarding your website issue, request, or project. This is useful when you call in to discuss your issue, the person you talk to does not have to worry about taking down all the notes, the team member can concentrate on listening to you and help you resolve the issue.
If you submit a help desk request, the request goes to all ICND team members, which means you are not waiting for one particular Team member to handle your request. For example. You send a change to your website over to me (Randy), and I am out of the office for the day, you would have to wait till the next day for me to get in the office. If you send your request to support another ICND team member could handle your request. This is especially important for website errors.
To summarize, use the help desk system for all help requests. This allows you to make sure you have included everything related to your request and helps us be more efficient in getting your request taken care of. It is a WIN-WIN situation.
Be sure to tune in next month to learn how you can leverage real-time ColdFusion Graphs & Reporting to help you become more profitable in 2006.
- Randy Johnson, Lead ColdFusion Programmer
Holly Long - Project Coordinator
What Have You Done For Me Lately???
Is this what your website is saying to you? A website should be handled with more care than your printed marketing materials. By updating the content of your website every 6-12 months you will benefit in numerous areas.
Stay ahead of your competition by providing current and accurate statistics, current projects and any other information your clients may be interested in.
Keep your clients coming back for more. By posting updated news / awards relating to your company / industry you reassure your clients that you are staying on top of the game. The more interested your clients are in you website the more willing they are to refer your site to their friends and family.
Become #1 with the search engines. By updating your website you prove to the search engines (Google, MSN, Yahoo) that you are a committed and valid site. If you never change your content a search engine will be inclined to believe you are a "dead" or inactive site.
By incorporating these updates along with an effective Search Engine Optimization (SEO) plan, you are bound to move up the ranks of the crowded internet ladder.
Contact Holly at 910.575.6095 or holly@icoastalnet.com to schedule a review of your current website.
PC Repair and You
Most people think that computer repair is what you look up in the yellow pages of the phone book when your computer won't turn on, catches on fire, or starts making terrible noises inside the case, but that is simply not true.
Now you are asking yourself, "Yeah, you mean you do more than fix them?"
The answer is yes. We can backup data on your hard drive; get rid of spy ware, viruses, annoying reoccurring popup ads and more. We also perform memory upgrades, add additional hard drive space, system restore, windows upgrades, and regular computer maintenance including a "spring cleaning" which involves removing dust from delicate computer components because dust buildup leads to heat, and heat leads to a meltdown! We also do a "winter cleaning" which involves various methods and procedures to make your computer logon to windows faster, overall speed and performance from your hard drive and helping you get the most out of your memory. We also install wired and wireless networks, in your office at work or in your office at home! What i am trying to get across is that whatever your computer needs are we will assist you in any way possible!!
- Jason Johnson, Search Engine Specialist / PC Repair
Adam Hankey - SEO Director
These days it is very important to keep the content on your website fresh and up- to-date. The visitors to your site are looking for current information when they go to your page and you do not want to let them down. Site content that is ever-changing and evolving will keep your visitors interested and coming back for more.
Some of the ways to keep your content fresh are: listing current or weekly "specials," posting info or reviews of your new product offerings, news on your current projects, upcoming events in your industry, or even recent photos. Whatever your market, there are people coming to your site for information and it is up to you to keep their interest, and in turn keep their business.
There are many ways that you can easily update your site on a regular basis. Whether you edit your page content yourself through an Admin backend, or you let us handle your updates for your site, at InterCoastal Net Designs, we can work with you to set up the best program and schedule for site updates to keep your website fresh. Together we can ensure that your content is current and your customers stay interested so that they will keep returning again and again.
Intercoastal Net Designs
6649 Beach Dr. SW
Ocean Isle Beach, NC 28469
P. 910-575-6095 / F. 910-575-1095
Toll Free: 866-249-6095
info@icoastalnet.com
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