Question:

How is our Facebook monitored?  I do not use now for myself… on a business Facebook, can we view before allowing comments to show?  As you know, there are a few ugly people in the world who like to put themselves out there…

Answer:

While there is no way to “moderate” comments on Facebook, there are a few tricks so that you can keep watch.  When you make a post, go in and like that post that way anytime someone would make a comment you will be notified.  If you are finding you are having more negative reviews and comments then positive, the most important thing is how you handle those negative posts.  Many times your followers will stick up for you before even having to respond, but if you do, make sure you are proactive and using the customer service skills to turn that customer around.

If you want to go a super conservative approach, you can turn off wall  posting in your “wall settings” area of your page.  I don’t recommend this because you want to have all the positive feedback from your followers.  ICND also offers a Social Media plan for a monthly amount.  We help monitor all your posts, get you set up with feeds so everything is posting on FB, Twitter, your blog, etc., help you out with setting up Facebook Tabs, Sweepstakes, Follower generation and incorporating the benefits of social media into your SEO plan.  Plans start at 3 hours per month and go up depending on how many projects we get into.  We do require that you have someone on your end who can be quick to respond to negative postings should they happen.
Please contact me if you should have some more questions or like to know more about our Social Media Plan.

Vanessa Humes

Sales & Marketing Director

InterCoastal Net Designs
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PO Box 7633
Ocean Isle Beach, NC 28469
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Phone: 910-575-6095 x2
Fax: 910-575-1095